Position Summary: A prominent laboratory is seeking a Technical Support Manager to coordinate, supervise, and ensure the proper functioning of equipment and systems, guaranteeing timely response and operational continuity. Key Responsibilities: 1. Coordination and supervision of the technical support area 2. Incident management and technical support for equipment and systems 3. Staff development and process compliance Technical Support Manager Job Description A prominent laboratory is currently seeking a Technical Support Manager responsible for coordinating, supervising, and ensuring the proper functioning of the company’s equipment and systems. This position will be critical in guaranteeing timely responses to technical requests and maintaining operational continuity within the department. Main Responsibilities Coordinate and supervise activities of the technical support department. Manage and track incidents and user requests. Generate incident reports, performance reports, and activity tracking reports. Administer procurement requests for equipment, spare parts, and departmental needs. Provide technical support for computing equipment, systems, and peripherals. Supervise, assist, and develop assigned technical staff. Ensure compliance with processes and service-level response times. Requirements Education: Technical diploma, Bachelor’s degree, or Engineering degree in Computer Systems or related fields. Experience managing personnel. Experience in technical support. Knowledge of: Computer equipment (PC) support. Operating systems. Microsoft Office. Basic networking. Printer support. Skills: Process organization and tracking. Effective communication. Problem-solving. Ability to generate reports and coordinate activities. Work Schedule Monday to Friday, 10:30 a.m. to 7:30 p.m. Saturday, 9:00 a.m. to 2:00 p.m. We Offer Statutory benefits 5% savings fund Free uniform Discounts on laboratory services Job stability If you meet the requirements, please apply through this channel.-Requirements- Minimum education: Higher education - Bachelor’s degree 2 years of experience Age: between 23 and 40 years Knowledge: Microsoft Excel Keywords: leader, manager, supervisor, director, chief, lead, leadership, regent, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist