**Objective:** Perform and issue analyses and diagnostics to provide specialized Level 2 solutions for incidents reported by agents and sales force regarding their technological devices, network cabling, and telecommunications links; and register and document all services handled and the solution applied in each case, including corresponding validations. **Experience and knowledge in:** 1\. Multichannel contact platforms (calls, chats, and emails) 2\. Reporting platforms 3\. Experience in technical support for devices (mobile phones and POS terminals) *Desirable:* 1\. Excel 2\. Knowledge of Genesis and Inconcert 3\. Knowledge of Redemy **Years of experience:** 6 months **Work modality:** 100% on-site, based in CDMX. Availability to rotate shifts. **Benefits:** * Family Major Medical Expenses Insurance * Life Insurance * Savings Fund * Savings Box * Grocery Vouchers * Vacation Bonus, Year-end Bonus, and Vacation Days * Profit-sharing Bonus * Performance Bonus * Among other additional benefits **\*To apply, please enter your complete information in UPPERCASE\***
Juan García
Indeed · HR
Juan García
Indeed · HR
