Job Summary: We are seeking a Call Center Supervisor with experience in team management, metric tracking, and results analysis for SwissLab Fresnos. Key Highlights: 1. Opportunity to lead teams and optimize call center performance 2. Professional development through university partnerships 3. Stability with statutory benefits and additional perks Join Grupo Diagnóstico Aries! We are looking for a Call Center Supervisor for SwissLab Fresnos. Requirements: Minimum 12 years of experience as a Call Center Supervisor. Completed or incomplete Bachelor’s degree in Administration or related field. Experience managing teams of 20 to 30 agents. Tracking of metrics (KPIs): productivity, quality, conversion rate, service level. Preparation and analysis of reports and results. What We Offer: Gross monthly salary of $14,000.00 Unlimited productivity bonus based on KPI achievement Transportation allowance of $750.00 100% statutory benefits Additional benefits: Grocery vouchers Punctuality and attendance bonus (4% of monthly salary) Savings fund (the company matches your contribution every 6 months) University partnerships for your professional development. Funeral expense assistance. Schedule: Monday to Friday, 11:00 AM to 8:00 PM / Sunday, 11:00 AM to 7:00 PM Work Location: Apodaca, Nuevo Léon, N.L. ZIP Code: 66635 Don’t miss this opportunity! Send a message to 81 1822 2715 to quickly and easily obtain all the information you need.-Requirements- Minimum education: Upper secondary education - Technological High School 1 year of experience Keywords: resident, supervisor, assistant manager, responsible person, coordinator, manager, team leader