Service Manager

Description

Job Summary: Responsible for managing returns and claims at retail outlets, contributing to the reduction of shrinkage and losses, with a focus on implementing commercial policies. Key Responsibilities: 1. Daily management of store visits 2. Reduction of shrinkage and losses 3. Fieldwork and customer service Job Objective and Functions: Contribute to the reduction of shrinkage and any deviations causing loss to the company through the implementation and enforcement of sales policies related to commercial terms established with customers. • Conduct assigned daily visits to each retail outlet to manage returns and claims. • Process returns for excess or near-expiry stock within the stipulated timeframe to comply with agreements made with the customer. • Deliver entry forms to the Credit and Collections department for clarifications requested by the customer. Requirements: • Interest in fieldwork • Retail sales experience in pharmacy counters and the general retail market. • Excellent service attitude and customer service skills • Proficiency in Microsoft Office • Flexible schedule and personal transportation • Completed high school diploma or incomplete university degree. Work Area: 1-Playa de Tijuana, Mirador, Miramar and Soler. 2-Mariano, Anabel, Florido, Terrazas. We Offer: • 30-day year-end bonus • Vacation and vacation premium • Life insurance • Grocery voucher Interested candidates may contact 686 304 3121 and send their CV to: *****.******@fanasa.com . -Requirements- Minimum Education: Upper secondary education – General High School Diploma 1 year of experience Age: between 25 and 60 years Knowledge: Microsoft Office, Business Relations, Sales Keywords: resident, supervisor, assistant manager, deputy manager, responsible person, coordinator, manager, captain, service