Restaurant Manager

Description

Position Summary: Greengrass is seeking a Restaurant Manager to ensure efficient, profitable, and standardized operations while delivering an exceptional guest experience and leading the team. Key Highlights: 1. Restaurant team leadership and development 2. End-to-end operations management and cost administration 3. Ensuring superior guest experience and customer satisfaction **Greengrass is seeking a Restaurant Manager in Benito Juárez \- Benito Juárez, Ciudad de México** ----------------------------------------------------------------------------------------------- **Position Objective:** Ensure efficient, profitable, and standardized restaurant operations, guaranteeing an outstanding guest experience, achievement of operational and financial KPIs, as well as team development and leadership. **Key Responsibilities** ================================= **Operations** ------------- * Supervise daily restaurant operations. * Ensure compliance with service, quality, cleanliness, and food safety standards. * Maintain appropriate service timing. * Resolve operational incidents and guest concerns. * Supervise unit opening and closing procedures. **Administration** ------------------ * Control operating costs (labor, food, waste). * Manage inventory and ordering. * Monitor budgets and sales targets. * Verify cash reconciliations and deposits. * Analyze performance metrics (sales, average ticket, turnover, shrinkage, productivity). **Leadership and Personnel Management** ----------------------------------- * Recruit, interview, and select frontline and mid-level staff. * Train and develop the team. * Conduct performance feedback and evaluations. * Prepare schedules and manage staffing levels. * Maintain a positive, results-oriented work environment. **Customer Service** ----------------------- * Ensure positive experiences for guests. * Address and resolve complaints or critical situations. * Promote suggestive selling and guest loyalty strategies. **Safety and Hygiene** ----------------------- * Ensure compliance with safety and hygiene regulations. * Guarantee proper food handling practices. * Supervise preventive and corrective maintenance of equipment and facilities. **Performance Indicators (KPIs)** =================================== * Monthly sales * Food cost * Payroll cost * Staff turnover rate * Customer satisfaction level * Service time * Shrinkage and waste * Audit compliance **Desired Education Level:** Bachelor's degree or higher \- completed **Desired Experience Level:** Managerial level **Departmental Function:** Customer Service **Industry:** Food and Beverage *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0ca2813700002b008f8dd8\&source\=indeed*