IT and Telecommunications Support Specialist

Description

Job Summary: The IT and Telecommunications Support Specialist ensures the proper operation of IT and telecommunications infrastructure, guaranteeing operational continuity and technical support. Key Highlights: 1. End-to-end management of IT and telecommunications infrastructure 2. End-user technical support and system maintenance 3. Professional training and development The IT and Telecommunications Support Specialist is responsible for ensuring the correct operation of IT and telecommunications infrastructure, guaranteeing operational continuity and technical support across all departments. Their primary objective is to maintain efficient operation of systems, equipment, and communications, as well as to track improvements and requirements for the SGT system. Essential Duties and Responsibilities: * Manage the proper operation of telecommunications infrastructure. * Administer and maintain telecommunications equipment and wireless links. * Supervise the proper operation of the CCTV and security camera system. * Perform installation and maintenance of cabling and communication connections. * Provide technical support to end users on software, hardware, and communications issues. * Perform preventive and corrective maintenance on computing equipment and operational devices. * Manage user account creation, deactivation, and configuration for email and systems. * Install software, peripherals, and third-party applications on computing equipment. * Maintain inventories of computing equipment, mobile phones, and telecommunications devices. * Configure and maintain operational equipment and Repuve systems. * Verify the proper operation of the SGT system and track requirements and improvements. * Develop manuals and train users on system changes and improvements. * Address technical incidents both on-site and remotely. Requirements: a) Education and/or Experience: * Bachelor's degree in Systems Engineering, Systems & Telecommunications, Computer Science, or a related field. * Preferred experience of 1–3 years in telecommunications infrastructure, technical support, and software management. * Knowledge of hardware and software support. * Intermediate proficiency with Microsoft Office suite. * Experience in user support and assistance. b) Competencies (Knowledge, Skills, and Abilities): * Planning and organizational ability. * Activity tracking and control. * Analytical and problem-solving ability. * Achievement orientation and decision-making capability. * Conflict management and ability to work under pressure. * Adherence to standards and processes. * Capacity for learning and technological adaptation. * Service-oriented attitude and teamwork skills. Skills: Telecommunications infrastructure, Technical support, Hardware and software, Networks and connectivity, CCTV, Equipment configuration, SGT systems, Remote support, Preventive and corrective maintenance, User management, Technology inventory, Intermediate Office. We Offer: * Competitive salary / full 100% registration. * Statutory and above-statutory benefits. * Professional training and development. Important: Participation in recruitment, evaluation, selection, and hiring processes is completely free of charge. If anyone requests monetary deposits or other compensation from you, ignore the request and report it to the relevant authorities.