HELP DESK ANALYST

Description

Job Summary: A prestigious company is seeking a TI Analyst to provide technical support and user assistance to internal staff, ensuring the proper operation of technological services. Key Highlights: 1. Continuous training 2. Excellent work environment 3. Job stability **ACHEME is seeking a HELP DESK ANALYST in Naucalpan de Juárez, State of Mexico** ----------------------------------------------------------------------------------- A prestigious company is currently seeking talent to join as a TI Analyst, providing technical support and user assistance to internal staff, ensuring the proper operation of technological services. WE OFFER Base salary of $14,000 MXN per month Performance-based bonuses Statutory benefits Job stability Continuous training Excellent work environment REQUIREMENTS Gender: Indifferent Age: 18 or older Education: Technical degree in Systems or Computer Science; or incomplete/completed bachelor's degree in IT or related field Technical English, writing proficiency at 50% level 1–3 years of experience in: Technical support, Help desk / user support, Ticket management and tracking, Remote and on-site support KNOWLEDGE Windows 10 and 11 operating systems Basic Microsoft 365 administration: User onboarding and offboarding Licensing management Password resets Multi-Factor Authentication (MFA) Basic networking: IP, DNS, DHCP Remote support tools Help desk concepts and ticket management Software installation and configuration End-user technical support Basic knowledge of NAC and operating systems RESPONSIBILITIES Receiving and logging technical support tickets from internal users Classifying, prioritizing, and assigning tickets (dispatch) Continuously tracking incidents until resolution and closure Diagnosing and resolving Level 1 and Level 2 incidents related to: Hardware Software Connectivity Remote and on-site end-user support Microsoft 365 user administration Installation, configuration, and updating of devices and applications Performing operational maintenance tasks, patching, and basic validations Timely escalation of incidents to higher support levels with complete information Documenting solutions, procedures, and technical updates Assisting with basic inventory control of IT equipment and assets Meeting defined service response times and established service policies WORK LOCATION: LOMAS VERDES NAUCALPAN 3 SECC If you have experience in technical support and user assistance, apply now and join our team by sending your CV in Word or PDF format to\*or apply directly through this platform by updating your contact information **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Expert level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Responsible * Team player * Organized *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a075ea94100002e00ba010d\&source\=indeed