Description
Help Desk Agent
**Education**
* Bachelor's degree in Informatics or Information Technology
**Knowledge**
* User management and support.
* Best practices of ITIL Fundamentals V4\.
* Familiarity with help desk tools, incident management software, and problem tracking systems.
* Ability to explain technical concepts in a way that is understandable to non-technical users.
* Capability to diagnose and resolve technical issues in systems, applications, and hardware.
**Skills**
* Proactivity
* Sense of urgency
* Verbal fluency
* Teamwork
* Communication skills
**Languages**
* English Level 2\-Basic
**Licenses and Certifications**
**Software or Tools**
* Database
* Office 365
**Work Experience (Years/Months)**
1 year of accumulated experience
6 months in this position
**Work Experience by Area**
Service Desk, Technical Support