Field Technical Support

Description

Job Summary: We are seeking a Field Technical Support professional to diagnose, repair, and maintain computing equipment, ensuring compliance with service level agreements and proper documentation. Key Highlights: 1. Opportunity for professional development at a Top Employer company. 2. Access to continuous training programs and certifications. 3. Culture of innovation and collaboration with wellness programs. **Position: Field Technical Support** **Department:** Support **About Inetum** Inetum is an international agile digital consulting group. In the post-digital transformation era, our purpose is to enable each of the more than 27,000 people on our team to continuously renew themselves. With a presence in 19 countries, we promote flexible career paths, local innovation, and a healthy work-life balance. Additionally, Inetum has been recognized as a **Top Employer**, a certification validating our commitment to employee well-being, professional development, and excellence in talent management. **Job Description** We are looking for a candidate with experience in technical support. **Responsibilities:** * Diagnose and repair computing equipment, printers, multifunction devices, monitors, mice, keyboards, desktops, and laptops. * Deploy Windows 10 and Windows 11 images onto computing devices and all-in-one (AIO) systems. * Document failures, diagnoses, and solutions. * Resolve service tickets related to IT computing equipment. * Meet service level agreement (SLA) requirements. * Return defective parts and components. * Install and manage backup equipment. **Requirements** Formal education is not mandatory; equivalent hands-on experience in technical support will be considered, including knowledge of: * 6 months to 1 year of experience providing technical support for computing equipment. * Operating system image deployment onto computing devices and AIO systems. * Hard drive sanitization (Blancco). * Diagnosis and repair of equipment: Lexmark and Plustek printers, biometric devices, PIN pads, Macs, laptops, desktops, monitors, keyboards, etc. * Structured cabling knowledge (copper, Category 6 and above). * Replacement of wall plates (rosetas), jacks, RJ45 connectors, and cable installation. * Familiarity with tools used for node testing and cable punching. **What We Offer** * Top Employer certification for our talent management practices. * Continuous training programs and certifications. * Access to learning and professional development platforms. * Culture of innovation and collaboration. * Physical and emotional wellness programs. **Commitment to Equality** At Inetum, we foster an inclusive and equitable workplace. All candidates will be considered without distinction based on gender, identity, sexual orientation, age, ethnic origin, disability, or any other condition. Hiring decisions are based exclusively on skills, competencies, and values aligned with our organizational culture. Salary: $14,000.00 per month Work Location: On-site employment