**FARMAVALUE** Pharmacy chain present in 8 countries, with over 300 sales points and 15 years of experience providing pharmaceutical services and distribution at the best price and highest quality, committed to delivering excellent customer service and helping our customers maintain a healthy lifestyle. **Requirements:** * High school diploma (Bachillerato) * Prior customer service experience (healthcare sector, pharmacies, or call centers preferred) * Strong verbal and written communication skills, computer proficiency, and familiarity with call systems * Availability to work rotating shifts **Responsibilities:** * Handle incoming customer calls (INBOUND CAMPAIGN) * Provide information on medications and health products to close orders and process requests * Deliver clear and prompt assistance via social media and WhatsApp * Resolve customer inquiries and manage complaints * Promote products on promotion or with discounts * Ensure a positive customer experience while meeting the company's established service goals. **Work Location: Plaza América Puebla** **Call center schedule**: 7 a.m. to 11 p.m. (Work shifts are 8 hours \+ 1 hour lunch break) Rotating weekly shifts and 1 weekday rest day.) **We offer:** * Gross monthly salary of $9,451 * Performance bonus of $1,500 * Statutory benefits * Career development and growth plan * Training
Juan García
Indeed · HR
Juan García
Indeed · HR
