Branch Manager

Description

Position Summary: We are seeking a strategic and leadership-driven Branch Manager to oversee end-to-end operations, ensure achievement of commercial targets, and develop teams with a strong focus on customer experience. Key Highlights: 1. Strong leadership and results orientation 2. Branch commercial and strategic management 3. Team development and customer experience **R\&D METABOLISMO MEXICO is seeking a Branch Manager in Ciudad De Mexico \- Benito Juárez, Ciudad de México** -------------------------------------------------------------------------------------------------------------- ### **Branch Manager \| Mexico City** Do you have experience leading teams and operating branches with a results-driven approach? We are looking for a strategic professional with strong leadership and customer orientation to drive growth, profitability, and team performance. ### **Position Objective** To lead and supervise the branch’s overall operations, ensuring smooth functioning, achievement of commercial goals, team development, and delivery of an exceptional customer experience. ### **Main Responsibilities** #### **Commercial and Strategic Management** * Set and monitor achievement of monthly and annual sales targets * Design and implement commercial and service strategies * Meet and track operational and commercial KPIs * Make strategic decisions to support branch growth * Drive sales of programs, assets, and follow-ups * Execute promotions, campaigns, and customer loyalty strategies * Monitor key metrics such as revenue, BIS, and customer service #### **Operations and Control** * Coordinate daily operations to ensure efficiency across all processes * Manage inventory, orders, turnover, shrinkage, and expiration dates * Supervise proper product display and storage * Ensure compliance with health and commercial regulations * Oversee cash handling and point-of-sale (POS) operations * Optimize internal processes to improve productivity * Prepare operational and financial reports for Regional Management * Control operating expenses and maximize profitability #### **Leadership and Team Development** * Train, evaluate, and develop staff * Set individual goals and monitor performance outcomes * Coordinate follow-up, training, and execution meetings (Battle Plan) * Motivate the team and foster a positive work environment * Enhance productivity through clear objectives and teamwork * Maintain discipline, professional ethics, and organizational culture * Manage HR-related incidents #### **Customer Experience** * Ensure warm, personalized, and efficient service * Supervise service protocols and follow-up procedures * Guarantee quality and professionalism in advisory services * Resolve customer conflicts or issues promptly * Strengthen customer acquisition and retention ### **Requirements** * Experience as a Branch Manager, Supervisor, or Branch Manager * Experience managing personnel and meeting targets * Results orientation and decision-making ability * Leadership, organizational, and problem-solving skills * Excellent service attitude * Preference for candidates interested in wellness, health, or nutrition ### **Schedule** * Monday to Friday: 09:00–18:00 hrs * Saturday: 09:00–14:00 hrs ### **Location** Mexico City / Downtown Area ### **We Offer** * Competitive salary (weekly payments: $4000 net + % commissions based on weekly branch sales + bonus) * Employee benefits * Continuous training * Growth opportunities * Excellent working environment **Desired Education Level:** Bachelor’s degree (completed) **Desired Experience Level:** Managerial level **Departmental Function:** Commercial / Sales **Industry:** Hospital and Healthcare **Skills:** * attention to detail * teamwork * results-oriented *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69f279c73f00002e00f4bb8f\&source\=indeed*