Senior Oracle EBS Support Engineer

Description

Job Summary: We are seeking a Senior Oracle EBS Support Engineer to provide advanced functional and technical support for critical enterprise applications in a global environment, ensuring service stability and managing high-visibility incidents. Key Highlights: 1. Direct impact on critical applications with regional and global reach 2. Constant collaboration with international teams in a multicultural environment 3. Senior role with a high degree of autonomy and responsibility Senior Oracle EBS Support Engineer**About Michelin** Michelin is building a world-leading manufacturer of compounds and life-changing experiences. A pioneer in engineered materials for over 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Leveraging its deep expertise in polymeric compounds, Michelin continuously innovates to manufacture high-quality tires and components for critical applications across demanding fields as diverse as mobility, construction, aerospace, low-carbon energy, and healthcare. Careful attention to its products and deep customer understanding inspire Michelin to deliver the best experiences — ranging from data- and AI-driven connected solutions for professional fleets to recommendations of exceptional restaurants and hotels curated by the MICHELIN Guide. Headquartered in Clermont\-Ferrand, France, Michelin operates in 175 countries and employs 132,200 people. We invite you to join our team in the following role: Senior Oracle E‑Business Suite (EBS) Support Engineer**Position Mission**: We are looking for a **Senior Oracle E‑Business Suite (EBS) Support Engineer** to provide **advanced functional and technical support** for critical enterprise applications within a global and collaborative environment. This role is critical to ensuring **service stability**, managing **high-visibility incidents**, and contributing to the **continuous improvement** of Oracle EBS platforms. The primary focus will be on the **Order to Cash (O2C)** process, with emphasis on the **Accounts Receivable (AR), Order Management (OM), and Web Shipping (WSH)** modules. The position requires **constant collaboration with global teams**, development partners, and business stakeholders, as well as active participation in **incident, problem, change, and knowledge management processes**, within a global support model. **What will you do day-to-day?** * Manage incidents **end-to-end**, from detection through resolution * Address **critical incidents (P1/P2\)** and high-visibility situations * Conduct advanced functional and technical analysis independently * Accurately determine when escalation to L3 is required * Handle complex service requests with clear tracking and communication * Participate in **Root Cause Analysis (RCA)** and problem management * Analyze logs, concurrent requests, interface errors, and integrations * Evaluate and accompany changes into production, ensuring controlled impact * Document solutions and actively contribute to **knowledge management** * Identify opportunities for improvement in stability, automation, and operability **What do you need to succeed in this position?** **Languages:** * Advanced English (**B2–C1**) — essential for daily operations in a global environment * **Experience and Functional Knowledge** + **3–5 years of experience** supporting **Oracle E‑Business Suite (EBS)** in production environments in L2 or equivalent roles + Solid experience in **Order to Cash (O2C)** processes, especially in: - Order Management (OM) - Accounts Receivable (AR) - Invoicing, Pricing, Shipping, and Interfaces + Experience in **Procure to Pay / Finance (AP, GL, R2R)** processes will be considered based on scope + **Knowledge of OZF, tax systems (Sabrix), and QP will be considered an advantage** * **Technical Knowledge** + Ability to write and analyze **SQL queries** (basic to intermediate level) + Understanding and debugging of issues using **PL/SQL and Shell Scripts** + End-to-end analysis of integrations, interfaces, and data flows + Knowledge of **Oracle Developer Tools** is a plus + Experience with **Oracle Fusion** will be considered an advantage * **Support Practices** + Solid understanding of **ITIL practices**: Incident, Problem, Change, and Knowledge Management + Experience working with **SLAs, KPIs, and ticketing and monitoring tools** + Ability to manage major incidents and high-pressure scenarios * **Availability and Location** + Flexibility to work **rotating shifts** and on-call schedules + Role location: Remote in Mexico + Residence in **Mexico** and legal authorization to work in the country * **Personal Skills** + Strong sense of responsibility and **ownership** + Clear, respectful, and professional communication + Customer- and business-oriented mindset + Effective collaboration with global teams **Why is this position a great opportunity?** * Direct impact on critical applications with regional and global reach * Constant collaboration with international teams in a multicultural environment * Senior role with high autonomy, responsibility, and decision-making authority * Deep technical and functional development in core processes * Exposure to continuous improvement initiatives, automation, and technological evolution **What will you find with us?** * Attractive benefits package with a direct employment contract with the company. * Competitive salary * Flexible work model * Benefits exceeding statutory requirements for you and your family * Career growth and development plan within the same position. * A team committed to shared goals and priorities that enable us to achieve our global sustainability objectives — driving company growth for the betterment of people and our planet. * A unique workplace culture where each individual can grow and help others grow through a culture of continuous learning and collective intelligence in a diverse environment constantly improving toward inclusion. Industrias Michelin, S.A. de C.V., CAMSO Distribución México, S.A. de C.V., Michelin México Services, S.A. de C.V. and/or Michelin Sascar México, S.A. de C.V. are responsible for the use and protection of your personal data, and hereby guarantee that your personal information will be used solely for purposes directly related and necessary to your job application: * Identification and contact. * Integration into your job applicant file. * Evaluation of your job application according to our selection and/or recruitment process. * Verification of the information you provide. Your personal data may only be transferred to companies within our group for the purpose of considering you for any available positions. Your personal information will be safeguarded under strict confidentiality, and reasonable measures have been implemented to prevent unauthorized use or disclosure thereof. We have adopted physical, technical, and administrative security measures in accordance with applicable regulations, and by applying to this vacancy, you agree to share the necessary information and its processing. You retain at all times your ARCO rights, which you may exercise upon request. For further information, please request the full privacy notice.