Restaurant Captain

Description

Job Summary: Coordinate and supervise waitstaff service to ensure customer satisfaction and optimal dining room operations, manage personnel, and resolve incidents. Key Highlights: 1. Manages and supervises waitstaff to ensure exceptional service. 2. Participates in the training and development of the service team. 3. Resolves issues and optimizes team coordination. **Job Objective:** Manage each waiter’s service process to guarantee customer satisfaction. Maintain a holistic view of dining room operations. Coordinate waitstaff activities and promptly address customer-related matters. **Responsibilities:** * Conduct inventory counts. * Supervise accurate billing. * Monitor the performance of direct reports. * Maintain a cooperative atmosphere among dining room or bar staff. * Maintain consistent communication with direct reports. * Train new staff members. * Serve as an instructor in staff training and development programs. * Prepare sales, service, and personnel reports. * Schedule work shifts. * Supervise service (must establish direct communication between kitchen and dining room). * Manage stock levels. * Verify product availability (check for shortages). * Advise customers on specific products or services. * Participate in mezcal training sessions to promote sales. * Attend event meetings and captains’ meetings. * Participate in determining disciplinary actions for staff failing to fulfill daily responsibilities. * Avoid reprimanding subordinates in front of customers. * Implement improvements to optimize team coordination. * Receive and resolve customer complaints. * Continuously verify that served dishes contain all menu-specified ingredients and meet presentation standards; otherwise, report discrepancies to the relevant department. * Provide “advanced information” upon request. **Competencies and Skills:** * Interpersonal and social communication skills. * Tactful, proactive, diligent in resolving potential issues, and detail-oriented. * English language fluency. * Strong communication skills and professional presence. * Ability to prioritize tasks. * Capable of multitasking and working in a fast-paced environment. * Highly perceptive of customer needs. * Ability to work both collaboratively and independently. * Responsible and honest. **Requirements:** * Minimum 2 years of experience as a waiter and 2 years as a waiter captain. * Organized and proactive. * Proficiency in English. * Personnel management and operational coordination experience. * Extensive knowledge of beverage service methods, ingredients, and origins of various drink types. Employment Type: Full-time Salary: $14,000.00 - $16,000.00 per month Benefits: * Free parking * Employee referral program * Staff cafeteria service Experience: * Food and beverage service: 1 year (Preferred) Work Location: On-site employment