Receptionist

Description

Job Summary: We are seeking a Receptionist/Concierge to deliver exceptional service to guests, managing their needs and coordinating special experiences. Key Highlights: 1. Provides exceptional and personalized service to guests. 2. Coordinates and organizes special, customized experiences. 3. Manages guests' daily needs with attention to detail. **Hotel Óleo Cancún Playa is looking for a Receptionist/Concierge** ---------------------------------------------------------------------------- **Responsibilities:** * Deliver exceptional service to guests, assisting with reservations, event tickets, restaurant recommendations, local activities, and more. * Be available to attend to guest requests at any time of day or night. * Personally handle and follow up on guest complaints and concerns. * Coordinate and organize special guest experiences, such as romantic dinners, customized tours, and exclusive events. * Manage guests' daily needs, including transportation, vehicle rentals, and laundry services. * Locate and provide items requested by guests, ensuring their satisfaction during their stay. **Requirements:** * Flexible availability. * Minimum work experience of 6 to 12 months in similar roles. * Minimum education: high school diploma. * Advanced English proficiency (B2\). * Excellent communication and customer service skills. * Attention to detail and problem-solving ability. * Valid documentation. **Benefits:** * Indefinite-term contract. * Salary: $17,300 gross monthly. * Statutory benefits. * 10% food vouchers. * 5% savings fund. * Staff cafeteria. * Transportation and uniform support. **If you meet the requirements and are interested in this position, please submit your updated resume through this channel.** **Together, we can create exceptional experiences for our guests!**