OPERATIONS AND ADMINISTRATION MANAGER

Description

Job Summary: Ensure the efficient, profitable, and standardized operation of clinics by supervising overall administration, operational compliance, and customer experience. Key Highlights: 1. Operational leadership and comprehensive branch management 2. Strategic coordination with external firms and suppliers 3. Focus on standardization, operational discipline, and continuous improvement Position Profile Operations and Administration Manager Company: Aesthetic clinic with 4 branches in Mexico City Reports to: General Management / Partners Location: Mexico City Total company staff: Approximately 100 employees Position Objective Ensure the efficient, profitable, and standardized operation of the clinic’s 4 branches by supervising overall administration, operational compliance, customer experience, facility maintenance, and proper coordination with external accounting/finance and human resources firms. Responsible for ensuring operational discipline, monitoring KPIs, administrative control, and correct implementation of policies and processes across the organization. Key Responsibilities Branch Operations \* Supervise daily operations of the 4 branches. \* Ensure uniform service standards, brand image, and operational functionality. \* Identify and correct operational deviations. \* Implement administrative processes and controls. \* Track operational incidents and ensure timely resolution. General Administration \* Supervise internal administrative controls. \* Verify compliance with policies and procedures. \* Monitor operational budgets and general expenses. \* Coordinate administrative procurement and supplier management. \* Monitor inventories and operational supplies. Coordination with External Firms Accounting and Finance \* Serve as the primary liaison with the accounting/finance firm. \* Track payments, invoicing, reports, and administrative requirements. \* Review financial information and ensure timely submission of documentation. Human Resources Coordinate with the external HR firm on matters related to: \* Incidents, \* Payroll, \* Discipline, \* Recruitment, \* Contracts, \* Training, \* Labor compliance. Monitor employee performance and behavior. Staff Supervision \* Verify adherence to schedules, policies, and conduct standards. \* Ensure appropriate staff appearance and professional image. \* Supervise operational discipline and goal achievement. \* Support team leaders/supervisors in managing incidents. Infrastructure and Maintenance \* Ensure facilities are in optimal condition. \* Coordinate preventive and corrective maintenance. \* Supervise cleanliness, security, and physical appearance of branches. \* Coordinate maintenance and general services providers. Indicators and Control \* Prepare executive reports for Management. \* Monitor operational and administrative KPIs. \* Propose improvements to enhance efficiency and control. Required Profile Education Bachelor’s degree in: \* Business Administration, \* Industrial Engineering, \* Business Management, \* Corporate Management, \* or related field. Preferred: \* Specialization or diploma in operations, administration, or service management. Experience \* 5+ years in operations and administration roles. \* Experience supervising multiple branches. \* Experience in service-oriented companies, healthcare, clinics, hospitality, premium retail, or aesthetics. \* Experience coordinating external suppliers and administrative services. \* Personnel management experience (operational and administrative staff). Technical Knowledge \* Operations management. \* Administrative control. \* Budget and expense management. \* Operational indicators. \* Facility supervision. \* Basic labor legislation. \* Intermediate/advanced Excel. \* ERP or administrative systems experience preferred. Key Competencies \* Operational leadership. \* Strong sense of order, urgency, and follow-up. \* Execution and discipline. \* Problem-solving. \* Effective communication. \* Supervisory capability. \* Service orientation. \* Attention to detail. \* Ability to work under pressure. \* Organization and prioritization. Performance Indicators (KPIs) \* Branch operational compliance rate. \* Resolved operational incidents. \* Preventive maintenance compliance. \* Staff turnover and discipline. \* Internal audit compliance. \* Administrative expense control. \* Customer satisfaction. \* Incident response time. Ideal Personality Profile \* Highly structured and execution-oriented individual. \* Capable of establishing order and consistent follow-up. \* Strong presence and supervisory capacity. \* Balance between operational firmness and professional demeanor. \* Practical, results-oriented approach. Position Challenges \* Maintaining standardization across branches. \* Ensuring operational discipline within a service-oriented organization. \* Effectively coordinating multiple external suppliers. \* Sustaining premium quality and image of clinics. \* Resolving incidents rapidly without compromising customer experience. Salary: Starting at $30,000.00 MXN per month Benefits: * Salary increases * Cafeteria service Workplace: On-site employment