MULTI-UNIT OPERATIONS MANAGER

Description

Job Summary: We are seeking a Multi-Unit Operations Manager who transforms restaurant operations into a consistent system and elevates service to a replicable experience, standardizing and optimizing both units. Key Highlights: 1. Transform the operation into a system and the service into a consistent experience. 2. Standardize, optimize, and scale restaurant unit operations. 3. Lead teams under a strong service culture. **Multi-Unit Operations Manager – Restaurants (CDMX, Torre Latinoamericana)** At Grupo Torre Latino, we are looking for a key profile to drive the evolution of our restaurant operations. We are not looking for a traditional manager. We seek someone who can **convert operations into a system and service into a consistent, replicable experience.** **Job Objective** Standardize, optimize, and scale the operations of two units, ensuring efficiency, profitability, and a **homogeneous, replicable service culture.** **Key Responsibilities** * Standardize operational processes across both units * Design and implement customer service protocols * Ensure consistency in the customer experience * Monitor key performance indicators: costs, shrinkage, productivity, and service * Lead kitchen, floor, and administrative teams * Implement operational and experience-related KPIs * Train and align teams on service culture * Lead teams under a strong service culture **What We Are Looking For:** * +5 years in restaurant operations * Experience in structured chains (**mandatory**) * **(Chili’s, Italianni’s, La Vicenta, Porfirio’s, Toks, Vips, Starbucks, Alsea or similar)** * Experience in cost control and operations * Experience in structured chains * Process- and standardization-oriented mindset * Ability to build a service culture * Operational leadership with discipline**Education:** * Completed Bachelor’s degree **(Business Administration, Tourism, Gastronomy or related field)** * Preferred training in operations, hospitality, or service management **We Offer** $50,000 monthly gross Statutory benefits Enhanced benefits Events Incentive trips **Key Competencies:** * Systems thinking * Operational leadership * Results orientation * Execution discipline * Customer orientation * Ability to build a service culture **We Are Looking For Someone Who:** * Does not improvise—**structures** * Does not just operate—**standardizes** * Does not just serve—**builds a service experience** **Location:** CDMX – Torre Latinoamericana Salary: Starting at $50,000.00 per month Workplace: On-site employment