Logistics Analyst

Description

Job Summary: Specialized On-Call Logistics Analyst responsible for executing and monitoring international logistics operations, ensuring customer satisfaction. Key Highlights: 1. Timely monitoring of shipments and continuous updating of logistics systems. 2. Proactive communication with customers to ensure retention and satisfaction. 3. Proposal of innovative solutions to optimize logistics processes. ### **Logistics Analyst – Specialized On-Call Position** **Job Objective:** Execute and monitor international logistics operations, ensuring customer satisfaction through proactive communication and precise shipment tracking. **Main Functions and Responsibilities:** * **Shipment Tracking:** Timely monitoring of shipments and continuous updating of registration systems and shipping carrier platforms. * **Customer Experience:** Maintain proactive communication with customers to reduce complaints and ensure retention of assigned accounts. * **Document Control:** Maintain complete and error-free files, guaranteeing the operational order required by the organization. * **Support for Continuous Improvement:** Identify flaws in current processes and propose innovative solutions to optimize the path toward excellence. * **Systems Operation:** Accurate data entry into the logistics ERP system and professional handling of communications via Outlook. **Requirements:** * Logistics or Industrial Engineering degree only. * **English:** 90% (Ability to coordinate with international agents). * **Competencies:** Basic knowledge of Incoterms and domestic and international transportation tracking. * **Tools:** Excel (tables and formulas for KPI reporting) and proficiency in shipping carrier portals. * **Soft Skills:** Empathy, teamwork, customer service orientation, and high proactivity. **We Offer:** * Statutory benefits * Competitive salary commensurate with experience