Hostess

Description

Agave Life boutique and restaurant specializing in mezcal, created to share Mexico’s cultural, artisanal, and gastronomic richness through authentic, high-quality experiences. We believe every experience goes beyond gastronomy; we aim to connect culture, hospitality, and Mexican tradition within an environment that celebrates the value of artisanal craftsmanship and passion for mezcal. We distinguish ourselves by attending to every detail and offering our customers memorable moments; therefore, we seek committed individuals who are passionate about service and eager to grow within a dynamic environment focused on excellence and customer care. We are looking for: **A responsible and proactive Hostess** who assists in food preparation and maintains kitchen cleanliness. Responsibilities: * **Warm greeting:** Greet diners in a friendly and professional manner upon arrival. * **Schedule management:** Take and confirm reservations via telephone, social media, or digital platforms (e.g., OpenTable or similar). * **Station balancing:** Distribute customers equitably among different waiter zones or "stations" to avoid overburdening any single colleague. * **Farewell:** Thank customers for their visit and briefly request feedback regarding their experience. * **Initial complaint handling:** Detect if a customer is uncomfortable with their seating and strategically resolve table reassignments. * **Internal communication:** Notify waitstaff and the manager when VIP tables, birthdays, or tables with special requirements (e.g., allergies, baby chairs) arrive. * **Visual verification:** Confirm that tables are correctly set and clean before seating new customers. * **Floor plan planning:** Organize the dining room layout prior to each shift to optimize space according to the number of diners per reservation. * **Follow-up:** Make reminder calls or send confirmation messages to reduce *no-shows*. * **Table assignment:** Escort customers to their tables, deliver menus, and introduce them to their assigned waiter. * **Time management:** Accurately estimate wait times and manage waiting lists with tact and courtesy. Requirements: * Prior kitchen experience * Service-oriented attitude and teamwork skills * Responsibility and punctuality * Ability to work in dynamic environments * Schedule availability We offer: * Base salary * Statutory benefits * Ongoing training * Job stability Benefits: * Grocery vouchers Workplace: On-site employment Salary: $10,000\.00 per month Benefits: * Flexible schedules Workplace: On-site employment