Host/Hostess

Description

Position Summary: Greets and seats guests, ensures cleanliness and order in the dining area, and maintains high standards of service and safety. Key Responsibilities: 1. Greet and seat guests, ensuring their comfort in the dining area. 2. Maintain cleanliness and order in the work area throughout the day. 3. Collaborate with the team to achieve common goals and care for guests. **Additional Information** **Job Number**26056119 **Job Category**Food and Beverage \& Culinary **Location**Four Points by Sheraton Cancun Centro, Avenida Tulum, MZ 1 \- Lote 2 \- SM 12, Cancun, Quintana Roo, Mexico, 77500 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Greet guests and determine party size. Seat guests at clean, available tables; pull out chairs; place clean, updated menus in front of each guest; etc. Guide guests through dining areas and provide assistance as needed. Move and arrange tables, chairs, and flatware; organize seating layouts for groups with special needs. Ensure appropriate flatware is used and that each guest receives a napkin, clean utensils, and any other items included in a standard place setting. Check menus to ensure they are up-to-date, clean, complete, and wrinkle-free. Maintain cleanliness of work areas throughout the day via consistent cleaning procedures. Monitor seating availability, service, safety, and guest well-being in dining areas. Comply with all company safety policies and procedures; report accidents, injuries, and unsafe working conditions to management; complete required safety training and certifications. Ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company property. Greet and acknowledge all guests according to company standards. Communicate with others using clear, professional language; answer telephones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen and respond appropriately to concerns raised by fellow employees. Ensure quality expectations and standards are met. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and position objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant Work Experience: No prior relevant experience required; previous experience in foodservice environments is preferred. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* Where timeless classics intertwine with modern details. Where business meets pleasure. Where travelers from around the world can enjoy the local area. As a team member, you’ll become part of the Four Points by Sheraton community—where everyone is welcome, we help each other, and every hotel matters. We deliver exactly what guests need—simply and straightforwardly. If you’re seeking opportunities to make guests feel comfortable in a friendly, genuine, and accessible environment, join our team. By joining Four Points, you join Marriott International’s portfolio of brands. **You’ll be** where you can do your best work, start fulfilling your purpose, **be part of** an incredible global team, and **become** the best version of yourself.