Field Technical Support and Services Coordinator

Description

Job Summary: Field Technical Support and Services Coordinator for healthcare professionals, leading innovative technological solutions in medical imaging and PACS/RIS systems. Key Highlights: 1. Collaboration within national and international medical technology ecosystems. 2. Operational freedom to manage new technologies and best practices. 3. Training in various innovative technologies for the medical sector. **IT Recruitment seeks a Field Technical Support and Services Coordinator in La Magdalena Contreras, Mexico City** -------------------------------------------------------------------------------------------------------------------- **Who Are We?** * Committed to technological innovation for healthcare professionals; leaders in technology solutions across: medical imaging; PACS and RIS systems; detectors; mobile radiology equipment; procedure rooms; teaching with manikins and interactive simulators using virtual reality; veterinary simulators; equipment for nutrition, body composition, calorimetry, and sports medicine. We have achieved sustained growth across multiple divisions, and thus are seeking a Field Services and Technical Support Coordinator Engineer with on-site client service experience. **Why Join Us?** We focus on people and their professional development — with us, you can: Collaborate with national and international medical technology ecosystems, partnering with leading brands. * Operational freedom to manage new technologies, processes, or implement best practices. * Training in various innovative technologies for the medical sector. * Excellent work environment, medium-term career development, and job stability. **Our Offer** Financial stability and solidity, genuine professional development and growth, plus challenging opportunities to foster advancement. Our offer includes: * **Compensation:** MXN 25,000 net per month; direct employment contract and statutory benefits, including food vouchers. * **Working Hours:** Monday to Friday, 8:30 AM to 6:30 PM. * **Work Location:** Client support and offices (Col. Del Valle, 10 minutes from Metro 20 de Noviembre, Green Line). **What We’re Looking For** * 2–3 years of experience as: Operations Manager, Delivery Manager, Operations Coordinator, Technical Support Coordinator, Service & Support Leader, Service Manager, Project Manager, Operations Leader, Technical Head, Technical Support Supervisor, Help Desk, etc. * Bachelor’s degree (professional license and/or degree certificate) in Computer Engineering, Information Technologies, Electronics, or related fields. * Knowledge of strategic planning for remote and field technical support service delivery. * 2–3 years as a Technical Support and Field Services Leader, managing both remote support teams (Help Desk) and on-site/field teams (Field or On-Site Engineers), consisting of 4–5 members. * 2–3 years of networking expertise (OSI model), including network support and configuration (TCP/IP, Port-Channel, VPC, Spanning Tree, RADIUS, and other network devices such as switches and routers), routing, VLANs, WiFi, etc. * 2–3 years managing physical, virtual, and cloud servers, with proficiency in Windows Desktop and Windows Server OS (Linux and its distributions highly desirable), including Active Directory, RMS, Group Policies, DNS, DHCP, data packages, etc. * Proficiency in SQL-type databases (SQL Server, Oracle, MySQL, PostgreSQL), including queries, jumps, stored procedures, etc. * Familiarity with ticketing platforms such as Remedy, System Center, Zendesk, ServiceNow, Tivoli, etc. * 1 year of experience with monitoring platforms such as Nagios, SolarWinds, Datadog, Monitor, Zabbix, Grafana, PRTG, Dynatrace, or others. * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) indicators, and service reporting (KPI dashboards). * Experience managing documentation and processes aligned with ISO, ITIL, or COBIT frameworks. **Desired Education Level:** Higher Education — Incomplete **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Technical Support Services * ITIL On-Site Support Team * Field Engineering KPI VPN * Crew BDD SQL Networks * Windows Linux Servers *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=699f7f0139000039007e8b46\&source\=indeed*