*This is a remote position* DriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities, including Atlanta, that Leases/Rents vehicles to Uber, Lyft and other On\-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities. An appreciation for the pros and cons of start up culture is a must. Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience. ### **About the Role** We are looking for a dependable, detail\-oriented **Express Claims Handler** to support our fast\-paced claims team. This role focuses on efficiently handling **non\-complex auto claims** and ensuring timely intake, documentation, and follow\-through. You will work closely with internal teams, partner shops, and third\-party carriers to help move claims forward quickly and accurately. This is a **remote** role for candidates based in the **Mexico (MEX)**. ### **Key Responsibilities** * **Conduct recorded statements** with drivers, claimants, and involved parties. * **Collect all required Police Reports (PRs)** and supporting documentation. * **Confirm TNC (Transportation Network Company) coverage** and determine proper claim routing. * **Assess liability** for non\-complex auto claims using available evidence. * **Identify and escalate** complex auto claims to the proper team for review. * File claims with third\-party insurance carriers as needed. * **Initiate and coordinate recovery** efforts with Whip's partnered body shops. * Maintain accurate and timely notes within the claims management system. * Triage complex liability issues, injuries, or high\-severity claims to the appropriate team. * Communicate professionally with drivers, partners, and third\-party representatives. * Support the broader claims team with documentation, follow\-ups, and administrative tasks. ### **Qualifications** * Prior experience in insurance, claims handling, customer support, or a related field. * Strong communication skills, with confidence conducting recorded statements. * Ability to analyze basic claim facts and make clear liability determinations on straightforward losses. * Familiarity with auto insurance terminology, TNC platforms, or claims processes is a plus. * Highly organized and able to manage multiple tasks in a fast\-moving environment. * Strong attention to detail, with excellent documentation skills. * Comfortable working remotely and independently with accountability. Reliable internet connection and a quiet workspace suitable for recorded calls. * ### **What We're Looking For** * Someone who is fast, accurate, and dependable with documentation. * A clear communicator who can gather facts and assess claims without hesitation. * Someone who can follow established workflows and knows when to escalate. * A team player who thrives in a high\-volume support role. Someone who has at least one year of experience in a claims\-related role or field. * ### **Why Join Us** * 100% remote opportunity in MEX. * Opportunity to grow into more advanced claims roles. * Supportive training and clear workflows. * Competitive compensation aligned with local market rates. * Work that plays a crucial part in customer experience and operational success.