Concierge Supervisor

Description

Position Summary: We are seeking a Concierge Supervisor to join our team, responsible for ensuring an exceptional and personalized guest experience within a luxury environment. Key Highlights: 1. Supervise and coordinate the Concierge team to ensure efficient service 2. Ensure compliance with luxury service standards (Forbes, AAA) 3. Manage special requests and attend to guests' needs We are looking for a **Concierge Supervisor** to join our team at **ATELIER Playa Mujeres**. This role is critical in overseeing the daily operations of the Concierge department, ensuring an exceptional and personalized experience for our guests, aligned with the luxury standards that distinguish us. **Responsibilities:** * Supervise and coordinate the Concierge team, ensuring efficient, warm, and professional service. * Ensure compliance with service standards (Forbes, AAA, and others). * Manage special requests, experiences, and VIP requirements. * Address and effectively resolve guest complaints, feedback, and needs. * Train and develop the team to maintain high performance levels and stay updated on service offerings. * Maintain constant communication with various hotel departments to ensure memorable guest experiences. * Prepare operational reports and monitor service indicators. **Requirements:** * Minimum 1 year of experience in this position. * Experience in luxury hotels (mandatory). * English proficiency at B2 level (conversational). * Knowledge of Forbes, AAA, or other hospitality quality standards. * Leadership, organizational, and attention-to-detail skills. * Availability to work rotating shifts. **Benefits:** * Competitive salary. * Grocery vouchers. * Savings fund. * Statutory benefits \+ additional benefits. * Staff cafeteria, transportation, and uniforms. * Aesthetic services and shoe polishing. * Opportunities for growth and continuous training. Join us and be part of an unparalleled luxury experience!