Waiter Captain

Description

Job Summary: Supervises, coordinates, and leads a restaurant's service team to ensure an exceptional customer experience while maintaining efficiency and hygiene standards. Key Highlights: 1. Leads and coordinates the service team to deliver an exceptional experience 2. Trains staff and handles complaints promptly and knowledgeably 3. Ensures efficiency during peak demand periods and meets established standards Job Posting Waiter Captain Location: Los Cabos, Baja California Sur Company: HACIENDA DEL MAR Posted on March 6, 2026 Valid until March 31, 2026 Net Monthly Salary $18,500\.00 Apply Folio: 21084442 Description Supervises, coordinates, and leads the service team in a restaurant to ensure an exceptional customer experience. Responsibilities include organizing tables, resolving conflicts, training staff, verifying hygiene standards, taking complex orders, and ensuring efficiency during peak demand periods. Requirements * Required education level: High school or vocational * Academic status: Diploma or certificate * Experience: 2 \- 3 years as a Waiter Captain * Knowledge(s) and tool(s): + Leads the waitstaff brigade, assigns stations, conducts pre\-service meetings, and ensures compliance with hygiene and safety standards + Greets customers, seats them, takes special orders, and handles complaints or issues promptly. Knowledge of Wines and Distillates + Greets customers, seats them, takes special orders, and handles complaints or issues promptly. Personnel management and leadership + Coordinates with kitchen and bar to ensure dishes and beverages are prepared correctly and delivered on time. Cost management * Language(s): + English \- Advanced \- None * Skill(s) and competency(ies): + Teamwork + Proactivity + Strategic planning + Autonomy + Leadership + Continuous learning + Problem analysis and resolution + Customer orientation + Communication + Results orientation + Continuous improvement + Work quality * Candidate availability: + No travel required Schedule Monday to Friday Full\-time 08:00 \- 23:00 Schedule clarification: DURING THE INTERVIEW Functions and activities * Personnel management, complaint handling, report generation, scheduling The company offers * Statutory benefits * Staff cafeteria * Uniforms * Transportation * Indefinite\-term employment contract Recruitment process * INTERVIEW \- OFFICE HOURS * Start date of your recruitment process: March 6, 2026 * Recruitment process duration: 5 Weeks