Job Description Performs cleaning services for assigned rooms in accordance with established procedures and standards for cleaning, setup, presentation, supplies, and amenity provisioning for each room type, to provide guests of the Hotel with a comfortable and well-being-oriented environment. * After clocking in at the security booth, reports properly uniformed to the Housekeeping Office to register attendance, receive instructions from the Supervisor, and collect the report, keys, and electronic room and linen cards assigned, signing the corresponding logbook. * Reports missing items in rooms, as well as Hotel property stolen by or misused by guests, to the Supervisor. Delivers all guest-forgotten items or objects found in rooms to the Floor Supervisor and/or Housekeeping Coordinators for proper registration in Lost and Found. * Physically inspects each assigned room, recording its status and relevant data on the report, and submits it immediately to the Supervisor. Monitors rooms displaying the “Do Not Disturb” sign and those with double locks for subsequent cleaning and restocking. * Performs cleaning of rooms within their assigned section, strictly adhering to established procedures and standards for cleaning, setup, presentation, supplies, and amenity provisioning specific to each room type. * Prioritizes cleaning of rooms assigned to VIPs, Special Requests, and same-day departures. Responds to guest requests for additional supplies, amenities, and preferred cleaning times, within the limits of their workload capacity. * Is responsible for the keys and electronic room cards under their custody, using them strictly per established policies and procedures to safeguard guest and Hotel property. Reports any irregularities observed in rooms or Hotel facilities to their Section Supervisor. * Receives specific task instructions from their Section Supervisor and executes them in accordance with required standards. * Immediately reports vacant and cleaned rooms to their Supervisor for inspection and system entry to enable rental. * Immediately notifies their Section Supervisor of defects, deterioration, or damage in rooms so that the Engineering Department can issue the appropriate repair work order. * Ensures their housekeeping cart is fully stocked with linens, cleaning supplies, guest supplies, and amenities required to perform duties, using such items responsibly. * Maintains work equipment in an orderly and clean condition; at the end of the shift, cleans and organizes the floor linen room and their housekeeping cart. * At the end of the shift, submits the report, room and linen keys, and electronic cards to their Supervisor, using the corresponding logbook. * Reports for duty punctually and complies with the Hotel’s policies and procedures regarding discipline, personal appearance and hygiene, working hours, designated traffic areas, and safety regulations. * Attends departmental meetings and continuously participates in scheduled training for their position. * Executes all instructions and tasks assigned by their immediate supervisor, as well as all responsibilities inherent to the role. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Juan García
Indeed · HR
Juan García
Indeed · HR
