CALL CENTER COORDINATOR

Description

***WE’RE LOOKING FOR YOUR TALENT!*** ***FLOOR COORDINATOR / TEAM LEAD — We work with the most popular bank nationwide in the collections area*** ***WE OFFER:*** **NET BASE SALARY + PRODUCTIVITY BONUSES** * Statutory benefits * Positive work environment * Short-term development and growth opportunities * Referral bonus for friends, family, and others ***RESPONSIBILITIES:*** * Supervise staff and monitor achievement of team goals. * Report results to management. * Develop and implement recovery strategies. * Manage teams (minimum of 15 people). * Track recovery-area KPIs and turnover metrics. * Provide feedback to the supervisory team. * Design retention strategies and conduct agent engagement activities. ***REQUIREMENTS:*** * Completed high school education * Proficiency in Microsoft Office suite, **(Excel preferred)** * Minimum 1 year of experience as a **COLLECTIONS CONTACT CENTER COORDINATOR** **(mandatory)** * Valid documentation * No outstanding debts with \*B/B/V/A\* ***IMMEDIATE HIRING!*** ***ATTACH YOUR UPDATED CV AND WE’LL CONTACT YOU AS SOON AS POSSIBLE!*** Job type: Full-time, Indefinite term Salary: $14,000\.00 \- $20,000\.00 per month Benefits: * Salary increases * Free beverages * Option for indefinite-term contract * Employee referral program * Cafeteria service Education: * Completed high school education (preferred) Work location: On-site employment