Bell Captain

Description

Position Summary: Assistant for Rooms & Guest Services at The Ritz-Carlton Mexico City, responsible for welcoming guests, informing them about hotel services and activities, and assisting with luggage and transportation. Key Highlights: 1. Provides exceptional and personalized service to guests. 2. Collaborates in a luxurious, supportive team environment. 3. Opportunity for growth within Marriott International. **Additional Information** **Job Number**26029393 **Job Category**Rooms \& Guest Services Operations **Location**The Ritz\-Carlton Mexico City, Avenida Paseo de la Reforma 509, Mexico City, Distrito Federal, Mexico, 6500 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Greet guests and inform them about hotel amenities, services, service hours, local activities, and points of interest. Open doors and assist guests and visitors entering and exiting the hotel. Assist with luggage storage and retrieval. Transport guest luggage to and from rooms and/or the designated bell stand area. Assist guests and visitors entering and exiting vehicles, including assistance with loading and unloading luggage. Provide directions to guests for reaching destinations. Arrange transportation (e.g., taxi, shuttle bus) for guests or visitors and record advance transportation service requests as needed. Dispatch bell staff or service personnel as required. Inform guests and visitors about parking procedures. Follow up with guests to ensure their requests or concerns have been fully resolved to their satisfaction. Serve as a departmental role model or mentor and assist management with hiring, training, organizing, evaluating, counseling, disciplining, motivating, and coaching employees. Cultivate and maintain positive working relationships with others. Comply with all company safety policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are neat and professional. Maintain confidentiality of company-owned information; protect company assets. Support all fellow coworkers and treat them with dignity and respect. Support the team in achieving common goals. Meet quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 50 pounds (22.50 kg) or its equivalent without assistance. Assist in moving, lifting, carrying, and placing objects weighing more than 75 pounds (33.75 kg). Stand, sit, or walk for extended periods or throughout the entire work shift. Move at speeds required to respond to work situations (e.g., run, walk, jog). Read and visually verify information in various formats (e.g., small print). Grasp, turn, and manipulate objects of various sizes and weights, requiring fine motor skills and good hand-eye coordination. Reach above the head and below the knees, including bending, twisting the waist, pulling, and stooping. Navigate inclined, uneven, or slippery surfaces and stairs. Climb up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephone calls using appropriate etiquette. Listen and respond appropriately to other employees’ concerns. Speak with others using clear and professional language. Remain alert for potentially objectionable persons on property. Perform other reasonable job-related tasks as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Work Experience: At least 1 year of related work experience. Supervisory Experience: Less than 1 year of supervisory experience. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create such exceptional experiences that guests remember long after they have departed. We aim to attract the world’s best hospitality professionals to create lasting memories, believing that everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the global standard for exceptional and distinctive luxury service and take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s “Gold Standards” are upheld with kindness and attention every day. The Gold Standards form the foundation of The Ritz-Carlton, guiding us to make each day better than the last. Thanks to this foundation and our belief that culture drives success, The Ritz-Carlton has earned its reputation as a global leader in luxury hospitality. As part of the team, you will learn and apply the Gold Standards—including the Employee Promise, Credo, and Service Values. Additionally, we promise to provide you the opportunity to take pride in your work and your team. By joining The Ritz-Carlton, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.