MULTI-UNIT OPERATIONS MANAGER

Description

Job Summary: We are seeking a Multi-Unit Operations Manager for restaurants, responsible for standardizing, optimizing, and scaling operations while ensuring a consistent and replicable customer experience. Key Highlights: 1. Transforms operations into a system and service into a consistent experience. 2. Leads teams and standardizes processes to optimize profitability. 3. Develops a homogeneous and replicable service culture. **Multi-Unit Operations Manager – Restaurants (Mexico City, Torre Latinoamericana)** At Grupo Torre Latino, we are seeking a key profile to drive the evolution of our restaurant operations. We are not looking for a traditional manager. We seek someone who can **transform operations into a system and service into a consistent and replicable experience.** **Job Objective** Standardize, optimize, and scale operations across two units, ensuring efficiency, profitability, and a **homogeneous and replicable service culture**. **Key Responsibilities** * Standardize operational processes across both units * Design and implement customer service protocols * Ensure consistency in customer experience * Monitor key performance indicators: costs, shrinkage, productivity, and service * Lead kitchen, floor, and administrative teams * Implement operational and experience-related KPIs * Train and align teams on service culture * Lead teams under a strong service-oriented culture **What We Are Looking For:** * 5+ years in restaurant operations * Experience in structured chains (**mandatory**) * **(Chili’s, Italianni’s, La Vicenta, Porfirio’s, Toks, Vips, Starbucks, Alsea or similar)** * Experience in cost control and operations * Experience in structured chains * Process- and standardization-oriented mindset * Ability to build a service culture * Disciplined operational leadership**Education:** * Completed Bachelor's degree **(Business Administration, Tourism, Gastronomy or related field)** * Preferred background in operations, hospitality, or service management **We Offer** $50,000 monthly gross Statutory benefits Enhanced benefits Events Incentive trips **Key Competencies:** * Systems thinking * Operational leadership * Results orientation * Execution discipline * Customer orientation * Ability to build service culture **We Are Looking For Someone Who:** * Does not improvise—**structures** * Does not just operate—**standardizes** * Does not just serve—**builds service experience** **Location:** Mexico City – Torre Latinoamericana Work Modality: On-site employment Salary: Up to $50,000.00 per month Work Modality: On-site employment