Job Summary: Real-time Analyst responsible for proactively alerting on operational deviations and ensuring the stability of indicators for business profitability. Key Highlights: 1. Real-time monitoring and alerts for operational KPIs 2. Detailed analysis to support managerial decision-making 3. Continuous communication to adjust staffing in operations A Latin American company specializing in enterprise-customer relationships through Contact Center and BPO operations is seeking: • Real-time Analyst | Data Analysis OBJECTIVE: Proactively alert operations regarding any deviations in management levers (e.g., absenteeism or time-related metrics). The ultimate goal is to ensure indicator stability and business profitability. PROFILE: - Education: Bachelor’s degree in Systems, Computer Science, or Administrative fields (graduates, current students, or those with incomplete studies from the 5th semester onward). - Experience: Minimum 1 year in the industry or in similar roles. - Experience: Minimum 1 year in similar roles within the Contact Center industry. - Intermediate Excel proficiency (mandatory). - Proficiency in MS Office Suite and TeamViewer. - Familiarity with Contact Center metrics. RESPONSIBILITIES: - Monitoring and Alerts: Notify real-time deviations in KPIs such as tardiness, absenteeism, and auxiliary resource management. - Reporting: Deliver results by hourly intervals and end-of-day reports. - Planning: Execute the weekly “flight plan.” - Coordination: Maintain continuous communication with operations to adjust staffing based on forecasted or current needs. - Analysis: Provide detailed reports to assist management in making sound decisions and improving efficiency. SCHEDULE: - Monday to Friday, with weekend on-call duties. WE OFFER: - Salary: $10,000 net monthly - Bonus: $2,000 monthly, based on objectives - Statutory benefits (social security, year-end bonus, vacation, vacation premium) - Life insurance - Discounts at various institutions - Music, art, dance, and other classes - Free English classes with certified instructors WORK LOCATION: Polanco, CDMX Our Commitment to Diversity We are an organization that values diversity and inclusion. We consider all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.-Requirements- Minimum education: Upper secondary education – General High School Diploma 1 year of experience Skills: Analytical ability, Data analysis, Metrics, Microsoft Excel Keywords: analyst, data