Customer Service Representative - Mid Shift

Description

Job Summary: Atento Servicios, S. A. de C. V. is seeking a Contact Center Advisor to provide customer service with cross-selling and resolution of inquiries. Key Highlights: 1. Paid training 2. Opportunity for career growth and job stability 3. Non-routine activities, tournaments, volunteering, and team-building exercises Atento Servicios, S. A. de C. V. is a recognized contact center company with a presence in 15 countries worldwide. Location: Toluca, State of Mexico. Job Requirements: - Completed high school diploma (with official documentation). - Minimum age of 19 years. - If you are a returning employee, we can validate your prior employment. * Work schedule: 11:00 AM – 7:00 PM PAID TRAINING Job Responsibilities: - Provide customer service with cross-selling opportunities. - Handle incoming phone calls to resolve customer questions or clarifications. - Perform cross-selling to generate additional revenue. Additional Benefits and Perks: - Gross monthly salary of $9,583, paid biweekly. - Statutory and above-statutory benefits including IMSS, 12 vacation days, 20 days of Christmas bonus (aguinaldo), 25% vacation premium, INFONAVIT contributions, and FONACOT loan eligibility. - “Buen Fin” bonus of $1,000. - Productivity bonus up to 25% of base salary, based on customer service performance metrics. - Uncapped cross-selling bonus. - Opportunity for career growth and job stability. - Corporate discounts at various retail stores, educational institutions, and shopping malls. - Non-routine activities such as tournaments, volunteering, and workplace team-building exercises. Apply through this channel; if you are a returning employee, we can validate your prior employment. Privacy Notice Atento Servicios S.A. de C.V., hereinafter referred to as ATENTO, with its registered office located at Av. Monterrey 100, Colonia Roma, Cuauhtémoc Borough, ZIP Code 06700, Mexico City, is the Responsible Party for the processing, use, and protection of the Personal Data you provide to the company in connection with the provision of services or current or future employment relationships. We inform you that all information concerning your person, hereinafter referred to as Personal Data, will be processed at all times with absolute responsibility and confidentiality, and in accordance with the principles of legality, consent, notice, quality, purpose, loyalty, and proportionality, as established in the Federal Law on Protection of Personal Data Held by Private Parties, hereinafter referred to as the “Law.” -Requirements- Minimum Education: Upper secondary education – General High School Diploma Years of experience Age: 19 years and older Keywords: care