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Job Summary: We are seeking a Contact Center Agent to provide customer service with cross-selling, resolving customer inquiries and clarifications via telephone to generate additional revenue. Key Highlights: 1. Paid training 2. Opportunity for career growth and job stability 3. Recreational activities and corporate discounts Atento Servicios, S. A. de C. V. is a recognized Contact Center company with a presence in 15 countries worldwide. Location: Toluca, State of Mexico. Job Requirements: - Completed high school education with official documentation. - Minimum age of 19 years. - If reapplying, we can validate your prior employment. * Work schedule: 11:00 AM – 7:00 PM PAID TRAINING Job Responsibilities: - Provide customer service with cross-selling. - Handle incoming phone calls to resolve customer inquiries or clarifications. - Conduct cross-selling to generate additional revenue. Additional Benefits and Perks: - Gross monthly salary of $9,583, paid biweekly. - Statutory and above-statutory benefits including IMSS, 12 vacation days, 20 days of year-end bonus (aguinaldo), 25% vacation premium, Infonavit contributions, and Fonacot loan eligibility. - “Buen Fin” bonus of $1,000. - Productivity bonus of up to 25% of base salary, based on customer service metrics. - Uncapped cross-selling bonus. - Opportunity for career growth and job stability. - Corporate discounts at various retail stores, educational institutions, and shopping malls. - Out-of-routine activities such as tournaments, volunteer programs, and team-building exercises. Apply through this channel; if reapplying, we can validate your prior employment. Privacy Notice Atento Servicios S.A. de C.V., hereinafter referred to as ATENTO, with its registered office located at Av. Monterrey 100, Colonia Roma, Cuauhtémoc Borough, ZIP Code 06700, Mexico City, is the Data Controller responsible for the processing, use, and protection of the Personal Data you provide to the company in connection with the provision of services or the establishment of present or future employment relationships. We inform you that all information concerning your person, hereinafter referred to as Personal Data, will be processed at all times with absolute responsibility and confidentiality, and in accordance with the principles of legality, consent, notice, quality, purpose limitation, loyalty, and proportionality, as stipulated in the Federal Law on Protection of Personal Data Held by Private Parties, hereinafter referred to as the Law.-Requirements- Minimum Education: Upper Secondary Education – General High School Years of experience Age: 19 years and older Keywords: care, callcenter, teleoperador, telefonista, telephonist, telefonico
