ATC / TotalPlay

Description

Job Summary: Handle customer calls, providing advisory support, technical assistance, and managing requests to ensure customer satisfaction and retention. Key Highlights: 1. Professional growth opportunity 2. Paid training for skill development 3. Positive work environment Multiskill Call Center Operator (Customer Service and Technical Support) MTY Campaign: Totalplay Customer Support · Main Responsibilities                      Handle customer calls, providing advice and resolving their requests.                      Provide basic technical support for internet, television, and telephony services.                      Manage clarifications, follow-up on reports, and guidance regarding services.                      Apply customer retention and containment protocols.                      Identify cross-selling opportunities for additional products or services.                      Accurately record interaction details in systems.                      Meet quality, productivity, and customer satisfaction metrics. · Work Schedule                      Shift: Afternoon                      Hours: 3:00 p.m. to 9:00 p.m.                      Duration: 6 hours daily                      Break: Rotating · We Offer                      Base salary: $9,452.40 monthly                      Bonuses for: o                     Containment o                     Productivity o                     Cross-selling                      Paid training                      Growth opportunity                      Positive work environment · Requirements                      Minimum 3 months of experience (customer service or technical support).                      Basic computer skills and data entry agility.                      Communication skills, active listening, and problem-solving abilities. Work Location: Av. Simón Bolívar 1420, Mitras Centro, 64460 Monterrey, N.L. -Requirements- Minimum education: Upper secondary education – General High School Diploma years of experience