Ticket-Based Service Programmer

Description

Job Summary: Responsible for the daily management and coordination of service tickets, ensuring assignment, monitoring, and adherence to quality standards. Key Responsibilities: 1. Manage and prioritize daily service tickets. 2. Coordinate services with vendors and internal departments. 3. Ensure compliance with quality standards in scheduling. Review and prioritize daily service tickets. Assign tasks to appropriate technicians or teams. Coordinate with vendors and internal departments for service execution. Monitor progress of scheduled services and ensure timely completion. Update the ticket management system with accurate and timely information. Identify and report recurring issues to improve processes. Communicate changes or delays to stakeholders. Ensure compliance with quality standards in service scheduling.