Job Summary: We are seeking a technical support specialist to provide rapid and effective technical solutions, ensuring the proper functioning of systems and equipment through clear and professional communication. Key Responsibilities: 1. Technical incident diagnosis and resolution 2. Preventive and corrective maintenance of computer equipment 3. Proficiency in operating systems and cloud-based solutions **Job Objective:** To provide rapid and effective technical solutions to users while maintaining clear and professional communication, thereby ensuring the proper functioning of the company’s systems and equipment. **Required Knowledge:** * Preventive and corrective maintenance of computer equipment. * Installation and maintenance of email services. * Proficiency in operating systems such as Windows, Linux, and Microsoft cloud solutions. * Experience with IP telephony and digital intercom systems. * Basic knowledge of network communication tools (Telnet, Ping, etc.). **Main Responsibilities:** * Effectively diagnose and resolve technical incidents. * Determine when an issue must be escalated to a second-level support team or specialized departments such as networking, servers, or databases. * Document technical details of each incident to facilitate resolution and subsequent analysis. * Implement minor configuration changes for users, such as permission adjustments or installation of authorized software. **We Offer:** * **Gross salary:** $14,290.40 * **Work schedule:** Monday to Friday * **Statutory benefits** * **Location:** La Magdalena Contreras, 10200 **Apply through this channel or send your CV via WhatsApp to 5636151477. We will be happy to answer any questions you may have.** *At Ventura, we foster a workplace environment grounded in an inclusive, diverse, and supportive organizational culture; therefore, throughout the selection, recruitment, hiring, retention, and development processes, we guarantee a discrimination-free environment and equal opportunity at all times.* *Ventura is committed to acting objectively and with integrity in all its transactions, in accordance with applicable laws and regulations.* Employment type: Full-time Salary: $14,100.00 – $14,290.00 per month Workplace: On-site