Technical Support Engineer

Description

Position Summary: Responsible for ensuring the availability and optimal operation of the College's technological resources by providing first- and second-level support. Key Highlights: 1. Comprehensive technical support for hardware, software, and networks. 2. Management of technological infrastructure and data security. 3. Collaboration in events and technical documentation. **Objective:** Ensure immediate availability and optimal operation of the College's technological resources. Responsible for directly executing preventive and corrective maintenance, providing first- and second-level support to faculty and administrative staff, thereby ensuring the College's operational continuity. **Requirements:** · Education: Engineering or Bachelor’s degree in Systems, Computing, or Informatics (Intern or Graduate). · Experience: 2–3 years of hands-on technical support experience, end-user assistance, and infrastructure maintenance, with at least 1\-2 years supervising managed service providers. · Essential Technical Knowledge: o Advanced hardware support (laptops, desktops, printers, projectors) o Basic firewall administration (Fortinet preferred) and network segmentation (VLANs). o Network configuration (cable termination, AP configuration, connectivity diagnostics). o Management of Microsoft 365 Education and Google Workspace environments. o Knowledge of backup schemes (3\-2\-1\) and Disaster Recovery Plans (DRP). o Preventive server maintenance (physical cleaning and health monitoring). · Soft Skills: Proactive service attitude, customer-service orientation, organization, and integrity. **Main Responsibilities:** **1\. Daily Operations Execution (Morning Checklist):** · Conduct daily physical walkthroughs to ensure Wi\-Fi, projectors, and classroom equipment are ready before classes begin. · Validate internet link connectivity and status of critical services (telephony/CCTV). · Document and report any anomalies detected in server health status. **2\. First- and Second-Level Technical Support:** · Respond to and resolve on-site support requests from faculty and administrative staff. · Diagnose and repair hardware and software failures on client devices. · Manage the ticketing system, ensuring each incident is documented and closed within established response times (SLA). **3\. Data Integrity and Operational Security:** · Execute and verify daily backup success. · Install and update antivirus software across all endpoints, ensuring devices are threat-free and security patches are up to date. · Perform immediate management of institutional email accounts for students, faculty, and administrative staff. **4\. Asset Control and Custody Management:** · Physically label and register each new device in the inventory. · Manage equipment loans (laptops, tablets), collecting corresponding custody signatures and verifying physical condition upon return. · Conduct scheduled physical cleanings of racks (IDF), servers, and computing equipment to extend their lifespan. **5\. Event Support:** · Provide technical and audiovisual support during College events, parent meetings, and digital examinations. · Assist users with basic questions regarding Microsoft Office 365 and collaboration tools. **6\. Technical Documentation and Logs:** · Update the change and maintenance log daily. · Update network diagrams as physical cabling or communication equipment changes occur. · Maintain up-to-date inventories of hardware, software, and technical memory records for College infrastructure. **We Offer:** Savings fund: 8% Grocery vouchers: $1,000 monthly Vacation days exceeding statutory requirements Work schedule: Monday to Friday, 7 a.m. to 3 p.m. (non-negotiable) Salary: $18,000.00 \- $18,500.00 per month Workplace: On-site employment