Job Summary: We are seeking a committed and proactive Technical Support Engineer to strengthen the technology area by performing configuration, maintenance, and technical support. Key Highlights: 1. Strengthens the technology area with technical support and maintenance. 2. Performs equipment configuration and system administration. 3. Provides user support and proactively manages tickets. Join our team as a Technical Support Engineer! A company specialized in pharmaceutical dispensing and medication management services seeks committed and proactive talent to strengthen its technology area. **Location:** Av. Baja California No. 261, Col. Hipódromo Condesa, CDMX **Work Mode:** On-site (field work in CDMX) Schedule * Monday to Friday (rotating shifts): * 8:00 AM to 5:00 PM * 11:00 AM to 8:00 PM * Saturdays: 8:00 AM to 2:00 PM * Sundays: Remote on-call duty Requirements * Bachelor’s degree or Engineering degree in Computer Science, Information Systems, or related field (graduated or intern) * Minimum 2 years of experience in technical support Knowledge of: * Equipment configuration and preventive/corrective maintenance * Advanced Office 365 * Power BI * Antivirus management * Experience in user support and ticket resolution Skills: * Organization * Proactivity * Customer service and active listening * Responsibility Responsibilities * Equipment, antivirus, and basic SAP configuration * Administration and inventory of equipment, licenses, users, and telephony * Hardware and software installation * Preventive and corrective maintenance of computers and printers We Offer * Statutory and above-statutory benefits * Medication discounts * Partnerships with universities and English-language institutions (for direct and indirect family members) * Discounts at hotels, restaurants, travel agencies, spas, and amusement parks Employment Type: Full-time Salary: $13,300.00 per month Benefits: * Educational assistance * Salary increases * Employee discount * Discounts and preferential pricing * Sick leave days * Option for indefinite-term contract * Company-provided mobile phone * Free uniforms * Additional vacation days or paid leave Application Question(s): * Are you available for rotating shifts? Education: * Incomplete or ongoing bachelor’s degree (Mandatory) Experience: * Preventive and corrective maintenance: 1 year (Mandatory) Work Location: On-site employment