Position Summary: We are seeking a committed and proactive Technical Support Engineer to strengthen the technology area by performing configuration, maintenance, and technical support. Key Highlights: 1. Strengthens the technology area in a technical support role. 2. Performs equipment configuration, maintenance, and administration. 3. Collaborates in a dynamic, customer service-oriented environment. Join our team as a Technical Support Engineer! A company specialized in pharmaceutical dispensing and medication management services is looking for committed and proactive talent to strengthen its technology area. **Location:** Av. Baja California No. 261, Col. Hipódromo Condesa, CDMX **Work Modality:** On-site (field work in CDMX) Schedule * Monday to Friday (rotating shifts): * 8:00 AM – 5:00 PM * 11:00 AM – 8:00 PM * Saturdays: 8:00 AM – 2:00 PM * Sundays: Remote on-call duty Requirements * Bachelor’s degree or Engineering in Computer Science, Information Systems, or related field (graduated or current intern) * Minimum 2 years of experience in technical support Knowledge of: * Equipment configuration and preventive/corrective maintenance * Advanced Office 365 * Power BI * Antivirus management * User support and ticket resolution experience Skills: * Organization * Proactivity * Customer service and active listening * Responsibility Responsibilities * Equipment, antivirus, and basic SAP configuration * Equipment, license, user, and telephony administration and inventory * Hardware and software installation * Preventive and corrective maintenance of computers and printers We Offer * Statutory and above-statutory benefits * Medication discounts * Partnerships with universities and English-language institutions (for immediate and extended family members) * Discounts at hotels, restaurants, travel agencies, spas, and amusement parks Salary: $13,300.00 per month Benefits: * Study support * Salary increases * Employee discounts * Discounts and preferential pricing * Sick leave days * Flexible schedules * Option for indefinite-term contract * Company-provided mobile phone * Free uniforms * Additional vacation days or paid leave Application Question(s): * Are you available for rotating shifts? Education: * Incomplete or ongoing bachelor’s degree (Desirable) Experience: * Technical support: 1 year (Mandatory) Work Location: On-site employment