Position Summary: We are seeking a results-oriented, leadership-driven Technical Support Coordinator to plan, coordinate, and ensure comprehensive IT service operations. Key Highlights: 1. Lead and coordinate end-user technical support services. 2. Manage incidents and requests, prioritizing critical events. 3. Participate in technology projects and optimize support processes. **We are hiring! Technical Support Coordinator** **Position Objective** Plan, coordinate, and ensure comprehensive operation of IT services (support, infrastructure, and communications), guaranteeing business continuity, information security, and proper technological enablement across branches and strategic projects. **Key Responsibilities:** ✔️ Lead and coordinate end-user technical support services, ensuring response times and SLA compliance. ✔️ Manage incidents and requests, prioritizing critical events (P1/P2\). ✔️ Supervise support team performance, promoting continuous improvement and training. ✔️ Ensure proper operation of computing equipment, printers, mobile devices, and user tools. ✔️ Manage IT asset inventory (assignments, retirements, replacements, and consumables). ✔️ Coordinate on-site and remote support at branches. ✔️ Participate in technology projects (branch openings, infrastructure, deployments). ✔️ Collaborate with infrastructure and security teams to ensure service stability and protection. ✔️ Generate service metrics (SLA, response times, backlog, recurrence). ✔️ Identify improvement opportunities and optimize support processes. ✔️ Administer accounts, licenses, access rights, and permissions in institutional systems. **Requirements:** ✔️ Bachelor’s degree in Systems Engineering, Computer Science, or related field. ✔️ Minimum 3 years of experience coordinating technical support. **Work Location: CDMX** **We seek a Technical Support Coordinator with leadership skills, a results-oriented mindset, and experience in IT service operations.** Apply now and join a team in constant technological evolution!