Technical Support and Customer Service

Description

Job Summary: Provide technical support and user assistance, tracking requests and incidents via a ticketing system. Key Responsibilities: 1. Remote user technical support and assistance 2. Ticket management, tracking, and closure 3. Resolution of technical incidents **Job Opening: Technical Support Assistant / User Support Specialist** **Location:** Coyoacán (15 minutes from Perisur shopping mall) **Job Objective** Provide technical support and user assistance, tracking requests and incidents via a ticketing system. **Responsibilities** * Remote user technical support and assistance * Ticket management (creation, tracking, and closure) * Resolution of technical incidents * Billing follow-up with clients * Incident logging and control * Optimization of online stores (Shopify / Adobe Commerce – preferred) **Required Profile** * Completed technical degree **(mandatory)** * Customer service experience * Excel proficiency (basic to intermediate) * Residence within a maximum of 1.5 hours from the location **Work Schedule** * Monday to Friday: 9:00 a.m. to 5:00 p.m. * Rotating weekends (Saturday or Sunday) * One day off per week **We Offer** * Salary: $10,500 gross monthly * Statutory benefits * Additional benefits **Application** Send your CV via WhatsApp to **55 8406 9516**, specifying the job title Salary: $10,500.00 per month Application Questions: * In which borough and neighborhood do you live? * How long would it take you to travel from your home to the vicinity of Perisur plaza? * What is your highest level of education? * What is your year of birth? * Do you have an employment verification letter from your most recent job? * The salary is non-negotiable — do you agree? * What was your previous salary? Work Location: On-site employment