Job Summary: We are seeking a Technical Support professional to ensure the efficient operation of systems and provide user assistance by managing support requests and proposing solutions. Key Responsibilities: 1. Manage support requests and coordinate with development teams. 2. Analyze incidents and propose effective solutions. 3. Perform preventive and corrective maintenance of systems. Join Red de Colegios Semper Altius and Prepa Anáhuac as a Technical Support professional. Your role will be essential in ensuring the efficient operation of systems and providing user assistance. **Responsibilities:** * Manage users' technical support requests. * Coordinate with development teams to resolve technical issues. * Analyze incidents and propose effective solutions. * Collaborate with other departments to ensure system integration. * Perform preventive and corrective maintenance. **Requirements:** * Completed Bachelor’s degree in Systems, Computer Science or related field. * Prior experience in technical support. * Knowledge of computer systems and educational software. * Ability to effectively resolve technical problems. * Clear and effective communication skills. * Excellent user attention. **Benefits:** * Base salary * Statutory and above-statutory benefits Schedule Monday to Friday, 8:00 to 18:00 hrs, 100% on-site Work location: Interlomas