Technical Support

Description

Job Summary: We are seeking a technical support professional to manage and resolve technical issues, coordinate with departments, and collaborate on continuous process improvement. Key Highlights: 1. Collaborative and dynamic work environment 2. Professional development opportunities **Grupo Davina** is looking for personnel to provide **TECHNICAL SUPPORT** to a major company: **Requirements:** * Completed degree: Bachelor's/Engineering in Computer Systems (or related fields); PROFESSIONAL LICENSE, GRADUATION LETTER, OR PROFESSIONAL ID CARD IS MANDATORY * Knowledge of support systems and tools * Knowledge of SQL * Prior experience in technical support (internships in this field also qualify) * **Availability to work in San Nicolás de los Garza** * **Availability to rotate shifts between remote and on-site work.** **Competencies:** * Knowledge of computer systems, networks, and software applications * Effective communication * Problem solving * Customer service * Attention to detail **Responsibilities:** * Manage and resolve technical issues reported by our customers. * Coordinate with various departments to ensure issue resolution. * Analyze technical reports and generate effective solutions. * Collaborate on the continuous improvement of support processes. **We Offer: $12,000 tax-free \+ Statutory Benefits** ¡ We offer a collaborative and dynamic work environment, along with professional development opportunities !