Technical Support

Description

Job Summary: Provide remote and on-site technical support, manage networks and systems, and resolve issues with effective communication. Key Highlights: 1. Comprehensive technical support and network infrastructure management 2. Efficient problem resolution and technological collaboration 3. Opportunity for professional growth **Job Objective:** · Provide technical support to users both remotely and on-site, manage networks and systems, and demonstrate strong problem-solving and effective communication skills. **Requirements:** · Gender: Not specified · Education: Bachelor's Degree in Systems Engineering · Age: 24 years and older · Minimum 1–2 years of experience · Ability to commute to branches in Torreón and Gómez. · Solid knowledge of networking, technical support, and operating systems. · Ability to efficiently and effectively resolve problems. **Responsibilities:** · Provide technical support to users regarding hardware, software, and networking issues. · Manage and maintain the company’s network infrastructure, ensuring functionality and security. · Diagnose and resolve technical issues promptly and efficiently. · Collaborate with other teams to implement effective technological solutions. · Provide remote and on-site user support, ensuring high user satisfaction. · Maintain up-to-date documentation of system procedures and configurations. · Participate in system and technology improvement and upgrade projects. · Facilitate user training and capacity-building for proper technology usage. **Offer:** · Work schedule: Monday to Friday, 9:00 AM – 1:30 PM, 2-hour lunch break, and 3:30 PM – 7:00 PM · Statutory and above-statutory benefits · Savings fund · Growth opportunity · Weekly payment Salary: $12,000.00 – $13,000.00 per month Workplace: On-site employment