Technical Support

Description

Job Summary: Provide on-site and remote technical support to end users, managing equipment, systems, applications, and incidents to ensure optimal operation. Key Responsibilities: 1. Comprehensive technical support (on-site and remote) for users. 2. Management and configuration of operating systems and mobile devices. 3. Inventory administration and incident resolution via ticketing system. ### **Job Objective** Provide technical support to end users, ensuring the proper operation of equipment, systems, and applications, as well as timely and efficient service. **Responsibilities** * Technical support for users (on-site and remote) * Installation and configuration of: * **Operating systems (Windows and Mac)** * **Mobile devices (iPhone and Android)** * **Office 365 (Outlook, Word, Excel)** * Incident handling and tracking via **ticketing system** * Preventive and corrective maintenance of equipment and networks * Basic network configuration * Administration of **equipment and license inventory** * Direct user support (service-oriented approach) * Availability for **travel**, as required by operational needs **Requirements** * Technical degree or bachelor’s degree in Systems, IT, or related field * Experience in technical support (help desk) * Knowledge of: * Office 365 * Configuration of equipment and mobile devices * Corporate user support experience is desirable