Technical Support (Network Operations Center)

Description

Job Summary: We are seeking a NOC Technical Support specialist to monitor, diagnose, and escalate incidents across the technology infrastructure, ensuring operational continuity of services. Key Highlights: 1. Opportunities for professional growth and development. 2. Continuous training. 3. A collaborative and innovation-oriented environment. At Inpro Telecom, we are looking for a **NOC Technical Support** specialist to join our team and provide monitoring, oversight, and technical support for our clients’ technology infrastructure. The ideal candidate will possess strong analytical skills, the ability to resolve issues in real time, and a firm commitment to service operational continuity. **Responsibilities** * Monitor the network, services (fixed and wireless), and platforms in real time using management and monitoring tools. * Identify, diagnose, and escalate incidents according to priority levels. * Provide first-level technical support to internal and external users. * Log incidents, track progress, and close tickets using the designated tool. * Perform basic failure analysis and generate reports on relevant events. * Escalate promptly to second- and third-level teams when required. * Ensure compliance with established SLAs. * Document procedures and technical updates. **Requirements** * Technical degree in telecommunications, electronics, mechatronics, computer science, or related field. * Knowledge of networking, TCP/IP protocols, DNS, DHCP, VPN, etc. * Prior experience in NOC monitoring, help desk, or technical support (preferred). * Familiarity with monitoring tools (e.g., Nagios, Zabbix, SolarWinds, or similar) is preferred. * Ability to work under pressure and solve problems effectively. * Availability to work rotating 12-hour shifts (24/7 schedule: four days on, three days off). * Strong communication skills and customer orientation. **Desired Skills** * Basic knowledge of Linux/Windows servers. * Intermediate Excel proficiency (pivot tables, dashboards, charts). * Time management and organizational skills. * Proactivity and analytical thinking. **We Offer** * Opportunities for professional growth and development. * Continuous training. * A collaborative and innovation-oriented environment. * Statutory benefits. * Hybrid work arrangement (remote and on-site). Salary: $12,000\.00 per month Benefits: * Option for an indefinite-term contract Work Location: On-site employment