Position Summary: We are seeking a professional with experience in manufacturing plants (maquiladoras) to diagnose hardware, software, and network issues, and to provide technical support and user training. Key Highlights: 1. Experience in diagnosing hardware, software, and network issues 2. Ticket administration and system maintenance 3. User training and technical support REQUIREMENTS: - 2 years of experience in this position within a manufacturing plant (maquiladora) - English proficiency: 80% - Valid visa - Ability to identify and diagnose hardware, software, and network-related issues - Provide guidance and instructions to users on the proper use of hardware, software, and other technological resources - Ticket administration - Hardware and software installation - System maintenance - User training - MS Hyper, MS SQL - Microsoft Active Directory Domain Services - Visual Basic - Firewall & VPN software Employment type: Full-time Salary: Starting at $27,360.00 per month Work location: On-site employment