REMOTE SUPPORT ENGINEER | BANORTE

Description

Job Summary: We are seeking a Remote Support Engineer to perform maintenance, provide user support, and resolve hardware and software incidents. Key Responsibilities: 1. Perform preventive and corrective maintenance on equipment. 2. Provide remote user support. 3. Resolve hardware and software incidents. ***Scanda Group*** is a 100% Mexican company with over 30 years of experience in the Information Technology market. Our goal is to transform technology into value for our clients through our team of more than 1,500 specialized professionals, methodologies specifically designed for the IT market, and top-tier partners. Through our six companies, we cover the main IT niches. **Grupo Financiero Banorte is seeking a REMOTE SUPPORT ENGINEER:** **Education:** * Bachelor's degree or Engineering in Computer Science and/or Computing or related Information Technology fields. Graduated or Intern. **Minimum preferred experience for the position:** 1 year of on-site support. **Perform preventive and corrective maintenance on computer and printing equipment.** * Knowledge of ticketing systems, networks, and backups. * Provide remote user support. * Resolve hardware and software incidents on desktop computers. * Install applications, system images, and Windows operating systems. * Perform data backups. * Knowledge of VPN networks. **Work Schedule:** * Monday to Friday: 9:00 AM to 6:00 PM. 1 weekend shift every two months. **We Offer:** * Salary: $10,000.00 gross monthly. * $500.00 food vouchers. **Work Location:** * Calz. de Tlalpan 2980, Coapa, Ex\-Hacienda Coapa, Coyoacán, 04980 Ciudad de México, CDMX. * Banorte Corporate Office. Employment Type: Full-time, indefinite term. Employment Type: Full-time, indefinite term. Salary: Up to $10,500.00 per month. Benefits: * Food vouchers. Application Questions: * Are you agreeable to the work schedule and salary? * Days and times when you can receive a phone call. * How long does your commute from home to the job location take? Work Location: On-site employment