Control Center Operator - CDMX

Description

Are you passionate about technology, energy, and customer service? At **FAZT**, we are seeking to hire a **Control Center Operator** to ensure the optimal operation of our electric vehicle charging station network. **What will be your mission?** You will be responsible for real-time monitoring of our charging stations, providing remote support to users, managing incidents, and collaborating on operational and technological improvement projects. **Your main responsibilities:** * Continuously supervise charging stations using specialized systems. * Respond to and resolve incidents reported by users. * Record, classify, and escalate faults according to established protocols. * Prepare daily, weekly, and monthly reports. * Participate in internal improvement initiatives. * Coordinate with technical teams, vendors, and other departments. **Requirements:** * **Education**: Engineering degree (in progress or completed) in Systems, Electronics, Mechatronics, Energy, Telecommunications, or related fields. * **Experience**: 6 months to 1 year of experience in infrastructure monitoring, NOC, technical support, or call center—preferred but not mandatory. * **Knowledge**: * Monitoring systems and ticket management software. * Microsoft Office (Excel for data analysis). * Basic concepts of networking, energy, or electronics. **Key competencies:** * Attention to detail and analytical thinking. * Customer orientation and strong communication skills. * Ability to prioritize tasks and work under pressure. * Teamwork and cross-departmental collaboration. * Availability for rotating shifts (24/7\). If your experience matches this profile, we will contact you via WhatsApp to proceed with the hiring process. Employment type: Indefinite-term contract Salary: $16,000\.00 \- $16,500\.00 per month Benefits: * Flexible working hours * Major medical expense insurance * Life insurance * Grocery vouchers Work location: On-site employment