On-Site Technical Support

Description

**HAD is seeking On-Site Technical Support in Del Valle \- San Pedro Garza García, Nuevo León** ----------------------------------------------------------------------------------------- Monterrey / San Pedro Garza García **Join a stable company with over 20 years of experience in technology solutions!** We are a Mexican company specializing in technology and enterprise support. We are currently looking for **On-Site Technical Support** to provide direct assistance at a bank branch. **What do we offer?** ---------------------- Salary of **$12,500 net per month (tax-free)** Annual bonus Statutory benefits (including vacation days!) Job stability in a banking environment Ongoing training Real opportunities for professional growth Fixed schedule, Monday to Friday **What are we looking for?** ------------------ Engineering or Bachelor’s degree in Systems, Computer Science, or related field Minimum **2 years of experience in technical support** Experience in both **on-site and remote support** ### **Technical knowledge:** Hardware and software Computer equipment maintenance Fault diagnosis and resolution We seek a candidate with: A service-oriented attitude User-focused approach Analytical ability and problem-solving skills **Key responsibilities** --------------------------------- ### **Technical Support** * In-person support for end users * Diagnosis and resolution of faults in computers, printers, and peripherals * Preventive and corrective maintenance ### **Infrastructure and Connectivity** * Basic network support for **LAN and WiFi** * Basic configuration of routers, switches, and access points ### **User Support** * **Level 1 and 2** technical support * Guidance on using technological tools * Incident logging in the ticketing system ### **Control and Tracking** * Report generation * Ticket tracking and equipment status monitoring * Compliance with information security policies **Application** --------------- **Apply now and become part of a strong, professional, and growing team!** **Desired education level:** Higher education \- incomplete **Desired experience level:** Mid-level **Departmental function:** Technology / Internet **Industry:** Internet *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69c5c28b3600004700010e4b\&source\=indeed*