Level 1 Technical Support Technician

Description

Job Summary: Handle and resolve first-level technical incidents, following established procedures and providing courteous service to users. Key Highlights: 1. Real opportunity for professional growth 2. Professional work environment 3. Genuine desire to learn and grow professionally What will you do in this role? - Handle and resolve first-level technical incidents (Windows, Office, networks, printers, peripherals) - Track tickets promptly according to established procedures - Provide courteous and professional service to users at all times - Escalate cases appropriately when required What are we looking for in you? - Basic knowledge of Windows, Office, and networking - Excellent interpersonal skills and a service-oriented attitude - Discipline to follow processes and respect hierarchies - Genuine desire to learn and grow professionally - Residency in Interlomas, Huixquilucan, Naucalpan, or nearby areas What do we offer? - Competitive base salary (to be discussed during interview) - Full statutory benefits - Hybrid work arrangement - Professional work environment with real growth opportunities. -Requirements- Minimum education: High school diploma – Technological Baccalaureate 1 year of experience Languages: English Age: between 18 and 36 years Knowledge: Network administration, Internetworking technology Keywords: technologist, technician, tech, technician, technology, tecnologia, technologist, support, support, soporte