IT Technical Support Engineer

Description

Job Summary: Provide technical support to users and assist in the daily operation of the technological infrastructure, ensuring proper incident resolution and continuous system functionality. Key Responsibilities: 1. Ticket handling and technical support for software, hardware, and basic networking. 2. Assistance with server and service monitoring, and network configuration. 3. Equipment inventory management and incident documentation. Provide technical support to users and assist in the daily operation of the technological infrastructure, as well as in operational support activities during pre-sales, ensuring proper incident resolution and continuous operation of equipment and services. **User Support:** * Ticket handling (software, hardware, basic networking). * Installation and configuration of computing devices (PCs, laptops, printers). * Support for common applications (Office, email, internal systems). **Basic Operations:** * Assistance with server and service monitoring. * Support for pre-sales activities. **Infrastructure:** * Assistance with basic network configuration (WiFi, cabling, IP addressing). * User account provisioning and deprovisioning support. * Equipment inventory and asset control support. **Documentation:** * Ticket logging and tracking. * Basic documentation of recurring incidents. * Preparation of technical annexes. Salary: $10,500.00 - $12,000.00 per month Education: * Completed Technical Superior degree (Preferred) Work Location: On-site employment