IT TECHNICAL SUPPORT

Description

Position Summary: We are seeking an IT Technical Support Specialist to ensure technological continuity by delivering comprehensive support and optimizing infrastructure. Key Highlights: 1. You will be a key player in ensuring technological continuity of operations. 2. You will provide comprehensive technical support (on-site and remote) to users. 3. You will execute preventive and corrective hardware maintenance plans. Are you a technology-passionate professional with strong analytical skills and a service-oriented mindset? We are looking for a high-level technical profile to serve as an **IT Technical Support Specialist**. You will be the key player in guaranteeing the technological continuity of our operations, ensuring that every user has optimal digital tools for their performance. **DESIRED PROFILE:** * **Education:** Technical degree in Computing, Informatics, or Networking (Mandatory). * **Experience:** Minimum 2 years of experience in similar technical support roles (preferred). * **Technical Skills:** Hardware configuration, security console management, and ticketing system administration. * **Systems:** Advanced proficiency in Windows and remote assistance tools. * **Attitude:** Proactivity, resilience, and excellent communication skills with end users. **MAIN RESPONSIBILITIES:** **1\. Technical Support and Assistance** * Provide comprehensive technical support (on-site and remote) to users. * Diagnose and resolve issues related to computers, mobile devices, peripherals, and printers. * Install updates, security patches, software, and protection agents. **2\. Maintenance and Optimization** * Execute preventive and corrective hardware maintenance plans. * Coordinate data migration processes and workstation customization. * Ensure proper functioning of individual technological infrastructure. * Creation and management of databases. * Installation of security cameras. **3\. Incident Management** * Address, track promptly, and document incidents on the platform. * Manage the ticket lifecycle to meet response time requirements. **4\. Analysis and Reporting** * Generate detailed technical logs of interventions performed. * Create executive dashboards reflecting activity status and technological asset health. * Equipment inventory control. If you meet this profile and wish to join a high-performance aviation environment, please submit your updated CV through this channel. **We want to meet you!** Employment type: Indefinite-term contract Salary: $11,000.00 \- $13,000.00 per month Work location: On-site employment